Frequently Asked Questions

The process is simple: Book a free consultation call through our website (video call or in-person in Zurich). During this meeting, we'll discuss your brand, goals, and current challenges. If we're a good fit, we'll send you a tailored proposal within 48 hours. Once you approve, we begin with an onboarding session to understand your brand deeply before creating any content.

We work across Europe with established connections in Stockholm, Monaco, and now Zurich. For content creation, we travel to your location for photoshoots. For social media management and strategy, we work remotely with clients regardless of their location. Our team is fluent in English, Swedish, German, and French.

We recommend a minimum commitment of 3 months for social media management, as building a consistent brand presence and seeing measurable results takes time. For one-time projects like photoshoots or consulting sessions, no long-term commitment is required. We're transparent about expectations from the start.

You do. All photos, videos, and content we create for you are yours to keep and use however you like, including for advertising, print materials, or your website. We only retain the right to use selected pieces in our portfolio (with your permission) to showcase our work to potential clients.

Your satisfaction is our priority. We include revision rounds in every project. After each photoshoot, you receive a curated selection, and we're happy to make adjustments based on your feedback. For social media posts, you approve all content before it goes live. If something doesn't feel right, we work together until it does.

We work with businesses of all sizes, from newly opened restaurants to established hotel groups. What matters to us is not the size of your business, but your commitment to quality and your willingness to invest in your visual presence. Many of our most rewarding partnerships started with small, passionate businesses.

Absolutely. Our packages are starting points, not limitations. Many clients need more or fewer posts, additional platforms like LinkedIn or Pinterest, or specific services like event coverage or product launches. During our initial call, we'll create a custom proposal tailored to your exact needs and budget.

Typically, we can begin within 1-2 weeks of signing. The onboarding process includes a brand discovery session, access setup for your social accounts, and scheduling your first photoshoot. For urgent projects or events, we can often accommodate faster timelines - just let us know during our consultation.

Yes. The content we create can be used for both organic posts and paid advertising. In fact, authentic, high-quality imagery typically performs better in ads than stock photos or overly polished studio shots. We can also create content specifically designed for ad formats if you're running Meta, TikTok, or Google campaigns.

We require 30 days written notice to cancel ongoing services. This allows us to wrap up any scheduled content and ensure a smooth transition. If you've prepaid for services, unused months will be refunded. There are no hidden fees or penalties for ending the partnership professionally.